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In 2022, a grieving passenger went on Air Canada’s website and asked its AI-powered chatbot about the airline’s bereavement policy. The chatbot said yes, there are reduced fares if you’re traveling after the death of a loved one and you have 90 days after taking the flight in order to file a claim. The problem: That’s not Air Canada’s policy. The airline specifically requires passengers to apply for and receive the discount ahead of time — not after the flight.