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How AI is changing the world of work
The AI revolution is coming… fast. But what does that mean for your job? GZERO World with Ian Bremmer takes a deep dive into this exciting and anxiety-inducing new era of generative artificial intelligence. Generative AI tools like ChatGPT and Midjourney have the potential to increase productivity and prosperity massively, but there are also fears of job replacement and unequal access to technology.
Ian Bremmer sat down with tech expert Azeem Azhar and organizational psychologist Adam Grant on the sidelines of the World Economic Forum in Davos, Switzerland to hear how CEOs are already incorporating AI into their businesses, what the future of work might look like as AI tools become more advanced, and what the experts are still getting wrong about the most powerful technology to hit the workforce since the personal computer.
“One of the dangers of last year was that people started to lose their faith in technology and technology is what provides prosperity,” Azhar says, “We need to have more grownup conversations, more civil conversations, more moderate conversations about what that reality is.
Catch GZERO World with Ian Bremmer on US public television every week or on US public television. Check local listings.
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Ian Explains: How will AI impact the workplace?
Generative AI could increase productivity and prosperity... but also replace jobs and increase global inequality.
As long as humans have been inventing new technology, they’ve worried it will replace their jobs. From Ancient Greece to Elizabethan England, people feared machines and automation would eliminate the need for human labor. Hundreds of years later, the same conversation is happening around artificial intelligence—the most powerful technology to hit the workforce since the personal computer.
On Ian Explains, Ian Bremmer looks at the history of human anxiety about being replaced by machines and the impact this new AI era will have on today’s workers. Will AI be the productivity booster CEOs hope for, or the job-killer employees fear? Experts are torn. Goldman Sachs predicts a $7 trillion increase in global GDP over the next decade from advances in AI, but the International Monetary Fund estimates that AI will negatively impact 40% of all jobs globally in the same time frame.
Human capital has been the powerhouse of economic growth for most of history, but the unprecedented pace of advances in AI is stirring up excitement and deep anxieties about not only how we work but if we’ll work at all.
Watch the upcoming episode of GZERO World with Ian Bremmer on US public television this weekend (check local listings) and at gzeromedia.com/gzeroworld.
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An employee of the food delivery service Gorillas cycles through the streets of Berlin.
What We're Watching: Gorillas in the gig economy & work struggles for the "sandwich generation"
Gorilla unicorn to gig goat: a cautionary tale. Last year, a new Berlin-based food delivery company called Gorillas was going bananas. With its minimal branding, pro-biker vibes, and good service, the company became the first German tech “unicorn,” meaning it raised enough capital to be valued at more than a $1 billion dollars. But then the wheels came off as its gig workers, angry about late payments and poor working conditions, tried to organize in protest, and hundreds were fired. The company continues to function, but it recently set up its holding company in the Netherlands. The tale of Gorillas is both an inspiring and cautionary one. Over the past 10 years, gig work, facilitated by new technology platforms — think Uber, Seamless, Fiver, etc — has grown rapidly. Close to 30 million Europeans secure work through digital platforms, and the EU says that could rise to 43 million by 2025. In the US, one in 10 American adults relied primarily on “on demand” work as of 2020. This has vastly expanded opportunities for employment and broadened companies’ ability to source talent and skills on demand. But that flexibility comes at a cost for employees, who lack the workplace protections and benefits normally associated with full- or part-time work. Policymakers are still trying to balance the pros of flexibility with the cons of “precarity.” The EU is leading the legislative charge on this, with a sweeping set of reforms that would force gig platforms to classify their workers as employees and give them more bargaining rights. Supporters say it will boost the gig economy to a fairer footing, while critics worry it will make them less efficient and more expensive.
Is the “sandwich generation” being frozen out? The pandemic has been difficult for people of all demographics, but the costs – and disruptions – have been particularly severe for the “sandwich generation.” Those include people in their 30s, 40s, and early 50s who are trying to balance careers along with caregiving responsibilities for young children and parents. This burden is disproportionately felt by women, who make up 60% of this demographic in the US, according to Pew. Anecdotal evidence in the US, UK, and parts of the European Union, suggests that the pandemic has forced these already-stretched individuals to give up jobs and shed work hours in order to take on the added burden of helping with home-schooling and elder-care responsibilities. There are signs that many of these women have not made their way back into the labor force. While men have mostly recouped their pandemic job losses in the US, women are lagging far behind: there were at least 1 million fewer women in the workforce in January 2022 than two years earlier, according to the Bureau of Labor Statistics. Some experts warn that things are still taxing for older members of the “sandwich generation” because young adults, whose education and work-life have been disrupted for the past two years, are becoming more dependent on their parents for housing and other support. Many businesses are ramping up “return-to-work” programs to help lure women back to work after long absences. But these programs are often limited in scope, and being out of work for extended periods can make it more difficult to secure desirable roles.
Getting from the Great Resignation to the Great Return
It’s a job seeker’s market.
Over 47 million Americans voluntarily left their jobs last year, almost 13% more than in 2019. That was before the pandemic, which has upended the relationship between workers and employers as much as it has disrupted all our lives.
It’s not just a US phenomenon. High turnover rates extend across comparable OECD economies. Nearly a quarter of Brits and a third of Australians plan on switching jobs in the next several months.
The picture is somewhat different in the developing world. Hundreds of millions of people who lost their jobs during the pandemic — mostly in the informal economy — still can't find work because COVID obliterated entire industries such as tourism. Chinese companies, meanwhile, are struggling to retain young employees who are fed up with low pay and long hours.
The Great Resignation is thus a global problem, in varying ways, as will be the Great Return. With the omicron scare easing in the West, many companies there have begun trying to figure out how to woo millions of now-remote (or recently resigned) employees back to the office — precisely at a time when it’s gotten harder to find and retain talent.
Here are three ways employers might have success.
The most obvious fix is to raise salaries. That’s already happening for some. US wages grew on average 4.5% last year, the highest annual rate in almost 40 years. But with US inflation currently at 7.5%, that annual bump is actually a pay cut in real terms, and higher salaries won’t entice everyone.
What’s more, upward pressure on salaries is likely to contribute to even higher inflation.
Another option is additional benefits for employees, especially those who feel more productive working from home and see little upside to returning to the office. Many companies have already adopted permanent hybrid schedules, with workers coming in twice a week.
But some CEOs want everyone in the office five days a week. They just don't get it, US organizational psychologist Adam Grant toldGZERO World. Grant argues that worker productivity “is about the purpose and the process that you bring to your job (...) not about the place you happen to be doing it in.”
Apart from going hybrid, governments are increasingly backing experiments such as four-day workweeks to deliver more work-life balance. This approach has already been tested — with varying degrees of success — in Iceland, Spain, and it will soon be trialed in England.
Finally, companies that struggle to find talent where they’re based might opt to find it elsewhere — including overseas. That means more people working remotely from other US states or even abroad, which could have big political implications.
Imagine all those American manufacturing jobs that went to Mexico thanks to NAFTA, or to China after Beijing joined the WTO. This time, though, US labor outsourcing would hit the laptop class — the one that has benefited the most from globalization and a digital-first world.
As Eurasia Group CCO Alex Kazan points out on the Living Beyond Borders podcast, a post-pandemic hiring spree of remote labor from low-income countries could be politically toxic amid the surge of nationalism and protectionism we've seen in places around the world. But if done right, it could also be viewed as an expansion of a flexible gig economy that can spur greater inclusion in a global workforce.
“We're still a long way away from a global labor pool, but certainly the normalization and acceptance of technologies that enable remote work make that a more plausible future,” Kazan says.
Meanwhile, WFH is not going away. If companies in advanced economies want to lure their employees back to the office, most firms will need to reshape workplace culture to embrace remote working and hybrid models.
Episode 4: Shifting balance, shifting priorities: Where work goes next
Listen: The nature of work had already been changing long before the global pandemic accelerated trends around flexible work, remote work technology, and the gig economy. While some industries and workers have benefitted from these changes, others have been left behind - including many women who dropped out of the workforce due to family concerns, or service-industry professionals whose jobs evaporated.
The latest episode of Living Beyond Borders, a special podcast series from GZERO brought to you by Citi Private Bank, looks in depth at the future of work and how the latest trends will change business, the economy, and the global political balance. Moderated by Caitlin Dean, Head of the Geostrategy Practice at Eurasia Group, this episode features Ida Liu, Global Head of Private Banking at Citi Global Wealth and Alexander Kazan, Chief Commercial Officer at Eurasia Group.
Ida Liu
Global Head of Private Banking, Citi Global Wealth
Alexander Kazan
Chief Commercial Officer, Eurasia Group
Caitlin Dean
Practice Head, Geostrategy, Eurasia Group
How robots will change the job market: Kai-Fu Lee predicts
How will artificial intelligence change the world and especially the job market by 2041? AI scientist Kai-fu Lee just wrote a book about precisely that, and he predicts it'll shake up almost every major industry. AI, he explains, will be most disruptive to many so-called "routine" occupations, but the damage may be reduced by shifting "empathetic" workers to jobs that require human empathy. Watch his interview on GZERO World with Ian Bremmer.
Watch this episode of GZERO World with Ian Bremmer: Is a robot coming for your job? Kai-fu Lee explains AI