Emotional AI: More harm than good?

February 28, 2023

Emotional AI: More harm than good? | GZERO World

Generative AI mimics human-generated text, images, and video, and it's got huge implications for geopolitics, economics, and security. But that's not all - emotionally intelligent AI is on the rise.

And sometimes the results are ugly. Take the mental health nonprofit, KOKO, which used an AI chatbot to support counselors advising 4,000 people who were seeking counseling. The catch: The patients didn't know that a bot was generating the advice they were receiving. While users initially rated the bot-generated responses highly, the therapy lost its effectiveness once the patients were informed that they'd be talking to a fancy calculator.

The real question is: When does emotionally intelligent AI cross the line into emotionally manipulative territory?

This is not just a concern for virtual therapists -- politics could be impacted. And who knows, maybe even your favorite TV host will use generative AI to convince you to keep watching. Now there's an idea.

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More from GZERO Media

All presidents issue executive orders, but in the first month of his second presidency, Trump has been signing them like they're going out of style.

The Trump administration is moving to expand presidential authority over key independent regulatory agencies that were set up to be guarded from the executive’s influence.

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The war of words between US President Donald Trump and Volodymyr Zelensky has hit a new low, with Trump labeling the Ukrainian president a “dictator” who “has done a terrible job.”

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The CDU/CSU is very likely to win, making Friedrich Merz the country’s new chancellor. But he’s likely to lead a coalition government with a weak mandate, in part because he has vowed to reject any cooperation with the AfD.

Belarusian opposition leader Sviatlana Tikhanovskaya joins GZERO Reports to discuss the fight against Lukashenko’s dictatorship, Belarus’ ties to Russia, and why she believes her country’s future depends on Ukraine’s victory.

A Chinese naval helicopter flew nearly 10 feet from a Philippine patrol plane on Tuesday over a contested reef in the South China Sea, escalating tensions with Manila and Washington in the airspace over international waterways Beijing claims as its own.