In GZERO's livestream event presented by Visa, chief innovation officer of USAID, Mohamed Abdel-Kader shed light, on Ukraine's groundbreaking eServices platform known as Diia. This platform, he emphasized, has significantly strengthened the connection between the government and its citizens—a vital development for Ukraine, particularly amid the ongoing brutal war with Russia. Abdel-Kader say’s Diia has transitioned from primarily serving procurement and basic services to now facilitating reporting of property damage and unemployment status management during crises, which has been vital for providing immediate support to citizens and, equally important, rebuilding trust in government responsiveness.
Mohamed Abdel-Kader also highlighted that 19 million people use Diia and the frequency of interaction depends on individual needs and activities. Some might use it for tasks like obtaining a digital driver's license or paying taxes online. Additionally, Abdel-Kader emphasized the robust security measures in place, highlighting that user information is distributed across multiple servers, not stored on a single device, ensuring data safety, especially in the context of the ongoing conflict.
Lastly, Abdel-Kader noted that Diia's success has sparked interest from other countries looking to adopt a similar system tailored to their specific needs, promoting a global exchange of innovative solutions in the realm of digital governance.